Our data-driven law firm is seeking an office operations coordinator experienced in workflow automation platforms to join our team at our Cornelius, NC office. This is a unique opportunity for qualified applicants who are seeking a flexible position with a great work-life balance and the opportunity for future growth. Our ideal candidate will be friendly, outgoing, and accomplished at solving complex technological problems. We are committed to providing our employees with the opportunities, support, and development they need to grow, thrive and realize their greatest potential. To apply for this position, please read this entire ad carefully and follow the instructions.

Essential functions of this position:

• Providing a high level of administrative, organizational, and technological support
• Designing, managing, and troubleshooting automated workflows using platforms such as Zapier
• Project management (monitoring all open projects, providing weekly reports, assigning tasks, etc.)
• Managing the law firm practice management system (Clio)
• Assisting with trust account reconciliation
• Managing and updating the firm handbook
• Assisting with invoicing and firm financial management
• Documenting law firm policies, procedures, and systems
• Managing multiple email inboxes and calendars
• Sending thank-you notes to referral sources
• Manage stock of office supplies, snacks, coffee, etc.
• Planning and coordinating law firm events
• Maintaining relationships with building management and vendors
• Managing the law firm referral list and nurturing relationships with referral sources

• macOS
• MS Office (particularly advanced MS Word functionality)
• Google Workspace (formerly G-Suite, i.e. Forms, Sheets, Docs, Drive, etc.)
• Clio
• Zapier
• Form Publisher
• Mailparser
• TextExpander

• Outstanding references
• Strong writing, oral communication, and research skills
• Business sense and ability to think strategically
• Positive attitude
• Ability to develop and nurture our clients’ confidence, trust, happiness with, and desire for our firm’s services
• Open to feedback at all levels
• Demonstrated skills of poise, diplomacy, and tact
• Excellent organization, prioritization, and time management skills
• Dependable, with an unstoppable work ethic and personal integrity
• Ability to work independently
• Solid problem-solving skills

• Resume
• Cover letter describing (a) what you think it takes to excel in a team environment, (b) what you would hope to get out of this position, (c) examples of how you would use technology tools to improve efficiency and consistency in our firm’s work, and (d) what qualities you have that would be of value to our firm.
• List of references