Flexible work schedule, professional development, and a thoughtful approach to guiding our clients through challenges are some of the unique characteristics that set Clark.Law apart from other law firms. We value relationships and put our data-driven concepts into practice by embracing cutting edge technological tools. We value our team dynamic and encourage professional growth by providing opportunities to participate in continuing education courses and support one another in and out of the office.

Expectations of the Information Technology Specialist:

The primary responsibility of the Information Technology Specialist will be to support the firm’s data-driven philosophy by managing and supporting our automated systems and processes.  This role requires an ability to use time effectively and think systematically by considering our systems and developing strategies on how we can improve. The IT Specialist will provide focused support in physical and virtual settings acting as primary interface with end users when investigating and resolving problems.

Key Responsibilities:

• Perform testing of software applications, upgrades, security patches as considered necessary, using the Firm’s test matrices to ensure the usability of the Firm’s core PC applications suite as well as application performance and system performance stopwatch testing.
• Isolate and define problems, taking steps to resolve them before they become larger and more critical; ask others for their opinions, suggestions, and ideas; maintain a proper sense of balance of the perspectives and agendas of others.
• Participate on project teams including small to large size projects, effectively meet project milestones, deadlines, and target dates; work closely with project managers to understand defined and scheduled tasks.

Skills & Qualifications Required:

• Bachelor’s degree with at least three (3) years of experience in the IT field, along with at least one (1) year in a support role is required.
• Extensive experience with MS Office 2016 or greater, Windows 10, NetDocuments Document Management System, and other legal specific core applications. Extensive experience in hardware support of desktops, laptops, tablets, printers, and other peripherals as well as wireless devices such as iPhones and iPads.
• Strong knowledge of application testing, maintenance, and application compatibility
• Technical Expertise – Must have strong application support and desktop support skills with hands-on hardware troubleshooting experience (desktop, laptop, printer, wireless devices). Ability to support users both in person and remotely.
• Excellent academic credentials
• Ability to learn and embrace new skills and best practices as the position evolves and Firm needs change
• Ability to work well independently and effectively within a team
• Excellent oral and written communication skills 
• Confidence to identify and analyze issues, make decisions, and initiate actions/solutions
• Business sense and ability to think strategically
• Positive attitude
• Ability to develop and nurture our clients’ confidence, trust, happiness with, and desire for our firm’s services
• Open to feedback at all levels
• Demonstrated skills of poise, diplomacy, and tact
• Excellent organization, prioritization, and time management skills
• Dependable, with an unstoppable work ethic and personal integrity
• Proficiency with the following systems:

• Clio
• Apple Mac iOS
• G-Suite
• Microsoft Office

• Resume
• Cover letter describing (a) what you think it takes to excel in this position, (b) what you would hope to get out of this position, and (c) what qualities you have that would be of value to our firm.
• List of references